Refund Policy

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Refund Policy

Perfect 👍 Here’s a Refund Policy & Payment Process page draft tailored for MERZI:

Refund Policy & Payment Process – MERZI

At MERZI, we are committed to providing quality networking products (routers, switches, hubs) and reliable repair services. Please review our refund and payment terms below.

🔹 Refund Policy

1. Eligible Returns & Refunds

  • Products can be returned within 7 days of purchase if they are unused, unopened, and in original packaging.

  • A valid purchase receipt or order confirmation is required.

  • Refunds will be issued through the original payment method within 7–10 business days after approval.

2. Non-Refundable Situations

  • Products that are opened, used, damaged, or altered after delivery.

  • Items not returned in original packaging.

  • Products damaged due to misuse, mishandling, or unauthorized repairs.

  • Repair services are non-refundable once completed, but MERZI ensures proper quality checks before delivery.

3. Exchanges & Replacements

  • Defective or damaged items delivered by MERZI may be replaced or exchanged within the return period.

  • Exchanges are subject to product availability.

4. Service Warranty

  • Repair services may carry a limited service warranty covering only the parts or work performed.

  • Warranty does not cover physical damage, liquid damage, or unrelated issues beyond the repair performed.

🔹 Payment Process

1. Accepted Payment Methods

  • MERZI accepts payments via:

    • Cash on Delivery (COD)

    • Bank Transfer

    • Debit/Credit Cards

    • Mobile Wallets (where available)

2. Payment Terms

  • Full payment must be made before delivery of products or upon completion of repair services.

  • For custom orders or bulk purchases, advance payment may be required.

  • All prices are listed in the local currency and are subject to applicable taxes.

3. Security

  • MERZI ensures secure payment processing through trusted third-party providers.

  • Customer payment details are never stored or shared with unauthorized parties.

4. Confirmation

  • Once a payment is successfully processed, a confirmation email or receipt will be sent to the customer.

  • In case of failed or delayed payments, customers should contact MERZI support immediately.

đź“Ś By making a purchase with MERZI, you agree to our Refund Policy and Payment Process.

👉 Would you like me to also create a “Shipping & Delivery Policy” to go alongside this so customers clearly understand timelines and shipping conditions?